Privacy Policy | NomadSpot

1. Information We Collect

We collect information necessary to operate NomadSpot, support community contributions, maintain account security, and improve the Service.

The information we collect depends on the features you use, your device permissions, and the application version.

1.1 Information You Provide to Us

Account Registration and Authentication (iOS Only)

When you create or access a NomadSpot account, we may collect:

• Email address (required for account creation).
• Name or display name (optional).
• Authentication identifiers associated with your account.
• Account creation and authentication information necessary to maintain your account.

NomadSpot supports authentication using email and password, Sign in with Apple, and Google Sign-In.

When you use a third-party authentication provider, we may receive information that the provider makes available and that you authorise it to share, such as your email address, name, or a unique account identifier.

You can update your profile information through the app.

Account registration is currently available only on iOS. Android users can access supported features without registering an account.

Profile Information (iOS Only)

If you create a community profile, we may collect and process:

• Your display name.
• Your profile photograph, if you choose to add one.
• Your community contributions, including reviews and places added.
• Contribution counts, points, levels, or other community recognition information associated with your profile.

You may choose a photograph from your device’s photo library or use your camera, subject to the permissions you grant.

Your profile information and eligible community contributions may be visible to other users, as described in Section 3.

User-Generated Content

NomadSpot allows users to contribute information to help the community discover suitable places to work.

Depending on the features available on your platform, we may collect:

• New establishments (iOS and Android): Names, categories, addresses, map locations, descriptions, amenities, opening hours, laptop policies, photographs where supported, and other details you submit.
• Suggested establishment updates: Proposed changes to existing places, including their information, working conditions, amenities, and opening hours.
• Reviews and ratings (iOS Only): Star ratings, written feedback, and associated review information.
• Establishment photographs: Images you choose to upload to an establishment listing. Adding photographs to existing establishments is currently available on iOS.
• Community contributions: Information associated with your submissions, including contribution history and recognition features where available.

Photographs submitted to establishment listings are treated as part of the establishment’s shared information. These images are intended to help the community recognise locations and understand their environment.

Unlike profile photographs, establishment photographs are not intended to identify or represent the user who submitted them.

Establishment photographs may remain available as part of their listings after the contributor deletes their account, subject to applicable privacy, intellectual property, and account-deletion requirements.

Submitted Content may be subject to moderation before or after publication.

We process this information to provide community features, maintain the quality of listings, and enforce our Terms of Use.

Saved Spots and Personal Collections (iOS Only)

When you use My Office, the feature for organising favourite establishments, we may process:

• Establishments you save or remove from your saved spots.
• Names of collections or spaces you create.
• The establishments associated with those collections.

This information is used to provide your saved spots and organisational features.

Reports, Blocking, and Community Safety (iOS Only)

To help maintain a safe community, we may collect and process:

• Reports submitted about reviews or other users.
• The reason selected when submitting a report.
• Identifiers associated with reported Content or accounts.
• Information required to review and resolve moderation concerns.
• Users you choose to block or unblock.
• Information about account restrictions or moderation actions.

This information is used to investigate potential violations, enforce our Terms of Use, and provide user safety features.

Your identity is not disclosed to the reported user through NomadSpot’s reporting feature. Information may nevertheless be disclosed where required by applicable law.

Communications and Support

If you contact us directly, we may receive:

• Your email address.
• The content of your message.
• Attachments or additional information you choose to provide.
• Information necessary to investigate and respond to your request.

We use this information to provide support, resolve reported issues, and communicate with you regarding your request.

1.2 Information Collected Automatically

Device Information and Usage Data

When you use NomadSpot, we may automatically collect certain technical information, including:

• Device type and model.
• Operating system and version.
• Application version.
• Device or application installation identifiers.
• IP address and technical connection information.
• Application interactions, sessions, and usage events.
• Timestamps and diagnostic information.

We use this information to maintain the Service, understand how features are used, identify technical problems, and improve the overall experience.

Analytics and Crash Reporting

On iOS, NomadSpot uses Firebase services, including Firebase Analytics and Firebase Crashlytics, to understand application usage and identify technical issues. On Android, NomadSpot currently uses Firebase Analytics only.

Depending on the SDK and its configuration, the information processed may include:

• Application opens, sessions, and interaction events.
• Device and operating system information.
• App version and installation identifiers.
• Crash reports, error details, and diagnostic logs.
• Technical information needed to investigate application failures.

These services help us evaluate application performance, improve reliability, and identify features that need attention.

Some diagnostic and analytics data may be processed using identifiers generated by the relevant service.

Information processed by Firebase is also subject to the applicable Google service terms and privacy practices.

1.3 Location Information

NomadSpot uses location information to help you discover nearby cafés, coworking spaces, libraries, and other work-friendly places.

Depending on your permissions and how you use the Service, we may process:

• Approximate location.
• Precise location, where you explicitly authorise it.
• Locations or areas you choose to search.
• Map locations associated with establishments you submit.

Location access is optional.

When location permission is granted, we may use your device’s location to display nearby establishments and support location-based discovery.

If you deny location access, you can still explore places using manual search.

You may change or revoke location permissions at any time through your device settings.

Location information associated with publicly submitted establishments may remain available as part of their listings.

1.4 Search History and Map Interactions

NomadSpot allows you to search for places using streets, neighbourhoods, cities, postal codes, and map locations.

We may process search information to provide suggestions, display relevant results, and load establishments in the selected area.

Recent searches are stored on your device to make it easier to revisit previously searched locations.

You can clear your recent searches using the available feature within the app.

When you choose to import an establishment from Apple Maps or Google Maps, we may process the place information you explicitly share with NomadSpot to help prepare your submission.

1.5 Tracking and Advertising (iOS Only)

On supported iOS devices, NomadSpot may request permission through Apple’s App Tracking Transparency framework if tracking technologies requiring that permission are used.

Where applicable, these technologies may help us measure advertising performance or understand interactions across apps or websites.

We will request your permission before engaging in tracking that requires consent under Apple’s rules.

You can allow or deny tracking permission and change your preference at any time through your device settings.

Denying tracking permission does not prevent you from using the core features of NomadSpot.

Analytics used to operate and improve NomadSpot may be distinct from tracking covered by Apple’s App Tracking Transparency framework.

We do not sell your personal data.

1.6 Information Collected on Android

The Android version of NomadSpot currently collects and processes only:

• Usage analytics: Application usage, device, and session information collected through Firebase Analytics.
• Location: Your device’s location, when you grant permission, to show nearby work-friendly places.
• Submitted establishments: The establishments you add, including the details and any photographs you submit.

Account registration, profiles, reviews, saved collections, reporting, blocking, and crash reporting are not currently available on Android, so the information described for those features is not collected from Android users.

2. How We Use Your Information

We use collected information to operate, maintain, secure, and improve NomadSpot.

Depending on the information and features involved, we may use your data to:

• Provide search, maps, filters, and nearby establishment discovery.
• Create, authenticate, and manage user accounts.
• Display and update community profiles.
• Allow users to submit establishments, suggested edits, reviews, and photographs.
• Provide saved spots and personal collections.
• Display relevant community contributions.
• Calculate or display community contribution information.
• Review and moderate User-Generated Content.
• Process reports of inappropriate Content or abusive users.
• Apply user-blocking preferences and account restrictions.
• Detect, investigate, and prevent fraud, harassment, spam, and misuse.
• Maintain app security, reliability, and performance.
• Analyse application usage and resolve crashes or technical errors.
• Respond to requests and provide user support.
• Send essential service-related communications, including account or security notices.
• Comply with applicable legal obligations.

Where required by applicable law, we rely on an appropriate legal basis for processing, which may include your consent, providing the Service you request, legitimate interests in operating and protecting the Service, or compliance with legal obligations.

We do not use your account email address to send unsolicited marketing communications.

We do not sell your personal data.

3. Public Profiles and User-Generated Content

NomadSpot is built around community contributions. Some information you voluntarily submit may be visible to other users.

3.1 Information That May Be Public

Depending on the features available, publicly visible information may include:

• Your display name and profile photograph.
• Reviews and ratings you publish.
• Establishment information, including names, locations, photographs, and amenities.
• Community contribution counts, points, levels, or recognition information.
• Other Content you submit for public display.

Public Content may be accessed through establishment pages, community profiles, reviews, and supported sharing links.

Please avoid including sensitive personal information in public reviews, photographs, or establishment descriptions.

3.2 Moderation of Community Content

To protect the community, NomadSpot may review Content before or after publication.

This may include evaluating new establishments, photographs, suggested edits, reviews, and reports from users.

We may reject, restrict, or remove Content that violates our Terms of Use, including Content involving harassment, discrimination, threats, hate speech, spam, fraud, or other objectionable material.

NomadSpot has a zero-tolerance policy for objectionable content and abusive users .

For more information about prohibited Content and community rules, please refer to our Terms of Use .

3.3 Reporting and Blocking

Users may report inappropriate reviews or other users using the available reporting features.

Reports are processed for moderation and community safety purposes.

Users may also block other community members. Blocking hides the blocked user’s profile and reviews from the person who initiated the block through supported interfaces.

Blocked users are not directly notified by NomadSpot that they have been blocked.

Blocking does not necessarily remove the blocked user’s Content for other members of the community.

3.4 Content Visibility After Account Deletion

When an account is deleted, associated personal information, including the user’s profile photograph, reviews, ratings, and other account-specific contributions, will be deleted unless retention is required by applicable law.

Establishment information submitted to the shared directory, including addresses, opening hours, amenities, and approved photographs of establishments, may remain available to other users.

Establishment photographs are intended to document places rather than represent individual contributors.

Where establishment Content is retained following account deletion, we will remove information that directly associates the retained Content with the deleted account.

Photographs containing personal information or identifiable individuals may be subject to additional removal requirements under applicable law.

Users may contact us to request the removal of establishment photographs or other retained Content associated with them.

For more information, see Section 4.

4. Data Retention and Account Deletion

4.1 Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.

Depending on the information involved:

• Account information: Retained while your account remains active and deleted when your account is deleted, except where retention is legally required.
• Profile information: Retained while your account remains active and deleted upon account deletion.
• Reviews and ratings: Retained as necessary to provide community features and deleted when the associated account is deleted, except where retention is legally required.
• Establishment information and photographs: May remain available as shared directory Content after account deletion, with personal account associations removed, subject to applicable legal requirements.
• Saved spots and collections: Retained as necessary to provide account-related features and deleted with their associated account.
• Reports and moderation information: Retained as necessary to address reports and safety concerns, subject to applicable law and deletion requirements.
• Technical logs, analytics, and crash reports: Retained according to operational needs, applicable service-provider retention settings, and legal requirements.
• Support communications: Retained as necessary to respond to requests and meet applicable legal obligations.
• Recent searches: Stored on your device and removable using the available search-history controls.

Where permitted by law, aggregated or de-identified information that can no longer reasonably identify an individual may be retained for statistical or operational purposes.

4.2 Account Deletion (iOS Only)

If you have created a NomadSpot account, you may request its permanent deletion at any time.

You can delete your account by:

• Using the account deletion option in Profile → Privacy & Security → Delete Account , or
• Contacting us at guilherme.peixoto@nomad-spot.com for assistance.

For security purposes, you may be required to authenticate again before confirming account deletion.

When you delete your account:

• Your account and associated authentication record will be deleted.
• Your profile information, including your name and profile photograph, will be deleted.
• Your reviews, ratings, and other personal community contributions associated with your account will be deleted, except where retention is legally required.
• Saved spots, personal collections, and account-specific preferences will be deleted.
• Account-associated blocking preferences will be removed.
• Personal information associated with your account will be deleted unless applicable law requires its retention.

Establishment listings and their approved photographs may remain available as part of NomadSpot’s shared directory. These are maintained to help the community discover and evaluate places to work.

When establishment Content is retained, personal attribution and account identifiers associated with the deleted user will be removed.

You may contact us if you believe retained Content contains your personal information or otherwise requires removal.

Account deletion is permanent and cannot be undone.

Certain data held by third-party service providers may be subject to their technical deletion procedures and legally required retention periods.

4.3 Android Users

The Android version of NomadSpot currently does not offer account registration.

Because Android-only users do not have NomadSpot accounts, account deletion is not applicable to them.

However, Android users may still request access to, correction of, or deletion of personal information associated with their use of the Service, where applicable.

For assistance, contact guilherme.peixoto@nomad-spot.com .

5. How We Share Your Information

We do not sell your personal data.

We may share information only when reasonably necessary to provide the Service, support community features, maintain security, or comply with applicable law.

5.1 Service Providers

We use third-party service providers to help operate NomadSpot.

These may include:

• Google Firebase: For backend infrastructure, application analytics, and crash reporting.
• Apple and Google authentication services: To support available sign-in methods.
• Apple Maps and Google Maps: For mapping, directions, and location-related functionality.
• Other technical service providers: Where necessary for hosting, infrastructure, security, or support.

These providers may process data in accordance with their respective services, contractual obligations, and applicable privacy requirements.

We require service providers acting on our behalf to protect personal data and use it only for authorised purposes, consistent with applicable law.

5.2 Other Community Members

Information you choose to publish, including establishment details, reviews, ratings, photographs, and public profile information, may be visible to other users.

You should avoid submitting personal information that you do not want to make publicly available.

5.3 Legal and Safety Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable laws or valid legal requests.
• Protect the rights and safety of users or other individuals.
• Investigate fraud, abuse, or security incidents.
• Enforce our Terms of Use.
• Protect the integrity and availability of the Service.

Any such disclosure will be limited to what is appropriate and legally permitted.

5.4 International Data Processing

Some service providers may process or store data in countries other than your country of residence.

Where applicable, we take reasonable steps to ensure international transfers and processing comply with relevant data protection requirements.

6. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of personal information.
• Request information about how your data is used or shared.
• Object to or restrict certain processing activities.
• Withdraw consent where processing depends on consent.
• Request data portability where applicable.
• Contact the relevant data protection authority.

You may also manage certain information directly through the application.

Account and Profile

Where account features are available, you can update your display name and profile photograph or permanently delete your account.

Location Permissions

You can grant, restrict, or revoke location access through your device settings.

Tracking Permissions

On supported iOS devices, you can manage applicable tracking permissions through your device settings.

Recent Searches

You can clear locally stored recent searches using the available app controls.

Blocked Users

You can manage and unblock members through the Blocked Users section, where available.

Establishment Photographs

If you previously submitted a photograph of an establishment and wish to request its removal, you may contact us.

We will evaluate requests in accordance with applicable privacy, intellectual property, and other legal requirements.

Requests and Assistance

To exercise your privacy rights or request assistance, contact:

guilherme.peixoto@nomad-spot.com

We may need to verify your identity before processing certain requests to protect your information.

We will respond in accordance with applicable laws.

7. Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse, or destruction.

These measures may include access controls, authentication mechanisms, and security safeguards provided by our infrastructure partners.

However, no internet transmission, electronic storage system, or application can be guaranteed to be completely secure.

We encourage users to protect their account credentials and contact us if they suspect unauthorised access or other security concerns.

8. Children’s Privacy

NomadSpot is not intended for children under the age of 13, or the higher minimum age required under applicable local laws.

We do not knowingly collect personal information from children who are not legally permitted to use the Service.

If we become aware that personal information has been collected from a child in violation of applicable requirements, we will take appropriate steps to delete that information.

Parents or guardians who believe a child has provided personal information to NomadSpot may contact us at:

guilherme.peixoto@nomad-spot.com

9. Third-Party Platforms and Links

NomadSpot may provide links or integrations with third-party platforms, including mapping applications, authentication providers, and external websites.

When you use an external service, its independent privacy practices and terms may apply.

For example, opening directions in Apple Maps or Google Maps may involve sharing location or establishment information with the selected mapping service.

We encourage you to review the privacy policies of third-party services before providing personal information.

We are not responsible for the independent data practices of third parties that we do not control.

10. Website Privacy and Cookies

Our website may collect limited technical information to provide website functionality, maintain security, and understand how visitors interact with our pages.

10.1 Website Analytics

Our website may use Firebase Analytics (Google Analytics 4) to understand website usage.

When analytics cookies are enabled with your consent, we may collect information such as:

• Website sessions and visits.
• Approximate visitor geography.
• Traffic sources.
• Browser or device information.
• Preferred languages.
• Pages viewed.
• Interactions with buttons and other website elements.

These insights help us understand how visitors use the website and identify improvements.

10.2 Cookie Consent

Optional website analytics cookies are only enabled after you accept them through the cookie banner.

If you reject analytics cookies, we do not load website Analytics.

You may manage your cookie preferences through the available website controls.

Essential website technologies required for basic functionality may operate independently of optional analytics cookies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to NomadSpot’s features or functionality.
• New community or safety features.
• Updates to third-party services.
• Changes in our data-processing practices.
• Applicable legal or regulatory requirements.

When we update this Privacy Policy, we will revise the Effective Date at the top of the document.

Where required by applicable law, we will provide additional notice of material changes or request renewed consent.

We encourage you to review this Policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, personal information, account deletion, or your privacy rights, please contact us.

NomadSpot — Privacy & Support

Email: guilherme.peixoto@nomad-spot.com

We are committed to protecting your privacy while building a welcoming and trustworthy community.

Explore together. Work anywhere.